Many thoughts are
running through my head right now. While trying to design the best experience
ever for the customer of my company I am reflecting over what really matters?
Every single customer looks different from the other and yet my ambition is that
every single customer should get the best experience ever. While aiming for
this I am concentrating really hard not to create to many possible choices for
the customer in the design. That in itself would probably not be a good
experience.
I am Gabriella, CX
Design Manager, and I just recently started to engage in the customer
experience area. Well, 8 months ago. Time moves fast. My biggest challenge is
to simplifying technically heavy products. Designed by engineers. To be used by
real customers. My ambition is to give the customers the best start in their
journey with our company, by looking over and designing the touch points;
buy, receive, get started, use and pay. Naturally also aligned with the
adjacent touch points need, change and leave.
In my aim to
create a WOW experience for our new (and current) customers I am now entering
this course at KAU. Understanding Customer Experience. I need to deeper my understanding
within this complex area. My expectation on the course is to build a new
network that can help me & my colleagues to reflect on our companies
challenges and to build a platform of knowledge that my department can use
while we take on this fruitful work.
Excited and expectant.
Gabriella
