Many thoughts are
running through my head right now. While trying to design the best experience
ever for the customer of my company I am reflecting over what really matters?
Every single customer looks different from the other and yet my ambition is that
every single customer should get the best experience ever. While aiming for
this I am concentrating really hard not to create to many possible choices for
the customer in the design. That in itself would probably not be a good
experience.
I am Gabriella, CX
Design Manager, and I just recently started to engage in the customer
experience area. Well, 8 months ago. Time moves fast. My biggest challenge is
to simplifying technically heavy products. Designed by engineers. To be used by
real customers. My ambition is to give the customers the best start in their
journey with our company, by looking over and designing the touch points;
buy, receive, get started, use and pay. Naturally also aligned with the
adjacent touch points need, change and leave.
In my aim to
create a WOW experience for our new (and current) customers I am now entering
this course at KAU. Understanding Customer Experience. I need to deeper my understanding
within this complex area. My expectation on the course is to build a new
network that can help me & my colleagues to reflect on our companies
challenges and to build a platform of knowledge that my department can use
while we take on this fruitful work.
Excited and expectant.
Gabriella
Hi Gabriella! Great that you already got your blog started and connected to the course homepage and thank you for your introduction. Really looking forward to our discussions and knowledge exchange over the next few months! The course is very much about starting a network of intressted professionals so I completely share your expectations here! Are you on Twitter as well? Best, Jörg
SvaraRaderaHi Jörg, It was a great first session just recently. Many thanks for this introduction. Yes, I am on twitter @gab_m_elias. Looking forward to this course! Gabriella
SvaraRaderaThanks, Gabriella! Very nice to hear and thank you for joining! Have a great weekend! /Jörg
SvaraRaderaDen här kommentaren har tagits bort av skribenten.
SvaraRaderaHi Gabriella! I am also looking for the best experience ever haha I am sure we will find it eventually. I stopped on one sentence of your post: " simplifying heavy products designed by engineers" Could not you be part of the design process in an early stage and work with them as a team? Just curious! ;)
SvaraRaderaHi Diegatas! Yes, I am now beeing a part of new design, what I meant though with that sentence is the re-design of services that are already launched. Thanks for your reflection! Gabriella
SvaraRadera